Vodafone Ireland has undertaken a €120 million business and IT transformation programme. The new investment will enhance the company’s customer relationship management, core billing, and order management capabilities.
The new integrated system is tailored to meet the needs of both the business and its customers, and is designed to enhance service levels, streamline Vodafone’s internal processes, and lower the costs of ongoing maintenance.
The system provides for converged product and billing capabilities with full omni-channel experience covering fixed, broadband, TV and mobile, with customers now being able to choose to receive a consolidated bill for a streamlined experience.
The rollout will take place across a number of phases one of which delivers an upgrade of the business support system (BSS) for small business (SME) customers.