Billing Communications
Solutions for Business
Telecoms Customers
It does not matter what their size or sector, every business telecoms customer deserves clarity in their billing – and in today’s competitive market they expect it. As a CSP, you deserve the capability to provide that easy-to-use bill reporting with minimum fuss and maximum efficiency.
Our customised telecoms billing analytics solutions will ensure you meet your customers’ needs and reduce customer churn. In addition, our approach to deploying applications and services only when needed, offers a better return on investment and lower operational costs when compared to other solution providers.
Our Products
Benefits
Reduce Customer Care Costs
Audit Inventory
Free-up Resources
Eliminates wasted hours as reports arrive in the form required so no manual review.
Analyse Trends
Evaluates trends to improve customer decision-making at any level.
Right-Size Service
Ensures offices and teams are on appropriate service plans.
Automate Reporting
Automates end-user reports through push reporting.
Track Compliance
Identifies un-authorized non-compliant behaviour alerting line managers or end users directly.
Promote Governance
Enables cost-centres to self-manage usage and charges through line-manager reporting.
Improve ROI
Promotes more effective cost-control and better telecoms ROI.
GDPR Privacy Compliance
ECA supports a range of features designed to protect customer privacy while also making it a GDPR – compliant data processing tool. Flexible controls over data encryption, anonymization and pseudonymisation means you still get value from the platform while not having to worry about compliance. Specific features include variable PI pseudonymization, data encryption at rest, and AES256 encryption for reports.
On-premise vs. cloud
You can run ECA from the cloud or on-premise. Cloud deployment delivers auto-scaling infrastructure to meet user demand while you also pay only for infrastructure that is used. Costs can also be optimised by not having to support house servers and networks. While for on-premise, this way allows you align with existing IT deployment policies, use existing IT resources and deploy from internal microservices infrastructure.
FAQs
The ECA platform can be deployed in any of the leading public cloud platforms including Google Cloud, AWS or Azure.
Yes. Although ECA is optimised for cloud deployment it can still be deployed on-premise if required. Please contact our sales team for more details.
This is up to you. Customer billing data can be stored with your existing cloud service partner within specified geographic locations or on-premise.
No. Soft Telecom does not process, have access to or host any of your customer’s billing data.
ECA can work with extracts from most platforms including Amdocs CES, Infosys, Netcracker etc. Please contact our sales team for more details.
Soft Telecom provide Tier-2 and Tier-3 support options for ECA deployments. Packages can be tailored to meet specific needs.
Yes. ECA can can consolidate data from multiple billing platforms into a single portal for customers. This can accelerate your digital transformation programme but quick offering customers a single view of all invoices and data.
